With IT support becoming increasingly important to all businesses, should organisations consider outsourcing it?

With the world becoming increasingly interconnected, outsourcing has grown in popularity in business. The old associations with outsourcing – such as low-quality call centres – are falling away, and new standards for outsourced services are driving productivity and efficiency within many organisations. In particular, outsourced IT support has made a huge impact over the last few years. For example, in London IT support companies represent a significant part of the B2B sector; and all across the world organisations are seeing that they can access resources far beyond their budget by using this flexible model.

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What are the Benefits of Outsourced IT Support?

While many large enterprises around the world are capable of investing in IT to give their employees cutting edge tools and support, many businesses have other fiscal priorities that prevent them from modernizing their tech. Technology can be quite a large investment – between software and devices for users, and hiring and maintaining in-house IT staff to support all of that technology, the growth in business tech can put strain on a business’ budget.

This is the key to outsourced IT support has become so popular. We spoke with one company that provides IT support for Charities, and said that many of their clients are in the SMB bracket. Small and medium sized business need to be much more selective about what they spend their money on, and outsourced IT support is designed to give businesses all the same expertise and resources they need, but for a fraction of the cost compared to in-house setups.

Reasons to Consider Outsourcing IT Support in 2023

As more and more businesses begin to recognise the benefits of outsourcing their IT support, the opportunities that it offers will increase. But for those businesses that have yet to make a decision, here are three reasons to consider outsourcing in 2023.

1. Cloud Outsourcing

As cloud computing becomes increasingly ubiquitous, research and investment in the technology grows, and the opportunities grow with it. The cloud has been a big part of IT outsourcing for many years now. For example, we spoke with a Managed Service Provider that is partnered with Microsoft – they stated that since the launch of Office 365 companies have been turning to cloud services more and more. The flexibility and ease-of-use that cloud services offer go hand in hand with IT outsourcing. Furthermore, with all the developments and trends in cloud computing – from multicloud infrastructure, to hybrid cloud – it is worthwhile having a partner to help stay up to date.

2. Resources & Specialisation

With technology playing a greater role in business than ever before, it is important for businesses to understand all the ins and outs, and the latest trends in business technology. A benefit of IT outsourcing is that it can become a gateway for businesses to access other professional IT services – such as cloud architecture, compliance management, and more. Without outsourcing, businesses need to hire (or train) their own technical specialists if they wanted to leverage a particular field of expertise; but with outsourcing, the barrier to accessing specialist skills and knowledge is much lower.

3. Economic Resilience

It has to be said that the last few years have not been kind to businesses, economically speaking, and things might not be getting better any time soon. Many businesses are looking for ways to insulate themselves against economic downturn; but at the same time, the FOMO of not leveraging the latest solutions to gain an economic advantage can represent a difficult dilemma. With IT outsourcing, however, businesses have the opportunity to streamline their IT budget, optimising their bottom line, and continue to keep their figure on the pulse of the business tech sector.

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